Frequently Asked Questions

Frequently asked questions

What are the park's hours of operation?


The water park will be open from Monday to Sunday 10am to 6pm daily during this summer 2020 vacation period and public holidays. The outdoor Amusement Park side of the park will be open from 12noon to 6pm. During school term periods, the parks will be open on weekends and public holidays only.




Where is the entrance to the park?


The entrance to the new outdoor park is the water park entrance, located on the eastern end of the facility. The parking is at Pier 2 and then you will be required to walk towards the entrance. Please follow the signs.




Is there free parking?


Yes. Parking is available free of charge at Pier 2. Please look out for the Five Islands Water Park sign and arrow on the outside, just as you pass Pier One. The parking is called ‘Zone A Parking’.




What are the admission prices?


Our current special introductory prices for the Summer 2020 period are as follows: Guests 48” & Up $250 Guests 36” to 47” - $150 Guests under 36” - Free




Do I have to pay for every ride?


No. Once you pay the admission price, all rides are free to use all day long. Paintball is the only attraction where payment would be required at $50 per game/per person. Food and drinks are not included in the admissions price.




Do you have any packages for families?


Yes. We have a 5 Family Package for $1,000 which includes 2 Adults and 3 Children (17 years and younger) - Unlimited rides, all day long.




How do I pay for admission?


If purchased at our main entrance, we accept cash, Visa, MasterCard, Discover, and American Express credit cards, as well as Five Islands Park gift cards. You must have a valid photo ID to pay with credit card.




How are payments accepted inside the park?


We accept cash, debit (Linx) and credit cards. Our park also allows a cashless option where you can load your wristband with a cash value that can be redeemed at our concessions and bars, so that you do not have to have your cash and cards on you while you are enjoying the rides.




Do I have to book or purchase tickets in advance?


No, you will not be required to purchase tickets or make bookings in advance of visiting us.




Can I buy tickets online?


Sorry but this is not available at this time.




Can I leave the park and re-enter on the same day?


Yes you can. Once you keep your wristband on, you can re-enter.




What happens if there is money left on my wristband at the end of the day?


Any cash balance remaining on your wristbands can be transferred to a card at Guest Services before you exit the park. This card can be used at your next visit and carries no expiry date. There are no cash refunds.




Is there a safe place for me to store my belongings?


Yes. We have lockers available for rent. Rental fee per locker is $50 for the day. $20 will be refunded to you in cash, once you return your locker key to guest services before you leave the park.




Is alcohol served in the park?


Yes, we have a variety of bars that serve alcohol to adults, such as, the Wahoo bar, Gundee Bites and Sips and our swim up Jumbie Bay bar. Guests are not allowed to bring their own alcohol or any bottles into the park. Glass bottles are not used in the park. Guests may be asked to produce ID to be served alcoholic drinks




What do I need to pack for my Five Islands visit?


You will need to walk with a mask in order to enter the park and use while at the park. We also recommend (but is not mandatory) that you bring sunscreen and a hat for protection from the sun, water shoes to protect your feet, a towel and a change of clothes.




Can I bring my own food and beverages?


No. Outside food, beverages and coolers are not allowed in the park. We have many concessions and bars with affordable, delicious food, drinks and snack options for you to choose from.




Do you offer food specials or catering to accommodate groups?


Yes. For more information on our combo meals, or having your group event catered, please email us at marketing@5islandspark.com and we can take care of everything you need!




What if there is bad weather on the day that I visit the park?


For safety reasons rides may be closed temporarily due to thunder and lightning at the park. Depending on the severity of the weather conditions a rain check may be issued as follows: Rain Check cards for a free return admission to the park may be issued to guests in situations where our park rides are closed for 2 hours or more due to safety concerns or for circumstances beyond our control, like bad weather, power outages or national emergencies. Guests who have been in the park for 4 hours or more before ride closure will not be entitled to a Rain Check. Management reserves the right to alter this policy as required.




What if I feel unwell while at the park?


If you feel unwell, please immediately alert one of our staff members or visit one or our First Aid Stations, located at the wave pool area and at the entrance of the park, where an Emergency Medical Technician (EMT) will do a medical check. Depending on the nature of your illness, you may be asked to leave the park and contact your doctor.




Where is Five Islands located?


We are located in Chaguaramas just after the Boardwalk along the coastline of the western peninsula in Trinidad.




Are all the rides and attractions open?


During this phase, our entire new water park facility will be open and we have added all of our outdoor attractions from the amusement park, to offer a complete, safe outdoor, open-air adventure experience.




What about the indoor attractions at the amusement park?


For this phase, we have closed the arcade and the attractions in the indoor amusement park building as an added safety measure and we will be offering a completely open-air outdoor experience.




What food is offered at the park?


We have a variety of delicious food and drinks available at various concessions and bars throughout the park:

Calypso Cafe - snacks, drinks, ice cream, popcorn, cotton candy, hot dogs, air-fried fries and sweet potato fries.

Jean & Dinah Cafe - burgers, hot dogs, chicken tenders, chicken sandwich, wings, wraps, salads, fries, drinks.

Dame Lorraine - pizza, burgers, chicken tenders, chicken sandwich, wings, wraps, salads, fries, drinks.

Wahoo Bites & Bar - bake & shark, burgers, chicken tenders, chicken sandwich, wings, wraps, salads, fries, drinks, ice cream, popcorn.

Gundee Bites & Sips - non-alcoholic drinks and alcoholic drinks.

Jumbie Bay Bar - non-alcoholic drinks and alcoholic drinks.




Why are admission charges based on height?


Every ride and attraction has been designed by its manufacturer with specific safety guidelines for their use based on height. Guests with heights over 48” can use all the rides and attractions in the park, while guests with heights of 47” and under can use less attractions, hence the lower price for guests in this price bracket.




Will Cabanas be available for my group to occupy while at the park?


Yes. We have both Seaside Cabanas and VIP Cabanas available for rent on a first-come-first-serve basis. Please call 612-PARK (7275) to make your booking or email us at info@5islandspark.com




Is there a time limit for how long we can stay in the cabanas?


There are different time options for booking the Cabanas as follows: Seaside Cabanas: 10:30am - 1:30pm or 2:30am - 5:30pm or All day VIP Cabanas are booked all day




Will the Cabanas be cleaned regularly?


Each Cabana is thoroughly cleaned and sanitized before use. Once a group vacates the Cabana, it is once again cleaned and sanitized before another group can use the Cabana.




Do the Cabana prices include admission prices?


No they do not. Admission prices and Cabana prices are separate.




What do I get in the VIP Cabana?


The VIP Cabanas are located above our Wave pool area on a private deck, allowing for elevated views and include a host, cupboards for storage, a private plunge pool, a mini fridge, bottled water and VIP Parking spots.




Do you have any Group rates?


Yes we do for groups 50 persons and over. Group pricing is as follows: Guests 48” & Up - $225 Guests 36” to 47” - $150




Do you have any Birthday party packages?


Yes we do at a minimum of 10 guests to book a party package. Guests 48” & Up - $300 Guests 47” & Under - $225 The party package includes for each person: Park admission, 2 slices of pizza, soft drink or juice, 1 bottled Water, Ice Cream or small freezie & popcorn. A host is included in party package Cabanas must be booked for party packages at the Cabana rental costs




Can I bring a birthday cake into the park for my party?


Yes you can. It can either be pre-cut or you can ask your host/hostess for a knife as you would not be able to enter the park with a knife. You can also bring your own plates, forks, napkins and candles but no flare candles are allowed.




Is there a place to shower and change when I am ready to leave the park?


Yes. We offer changing rooms and private showers in both our men's and ladies' restrooms located at the main washroom building near the entrance. We also have family bathrooms located behind the wave pool building, adjacent to the Great Race slide.




Are there any Baby changing tables?


Yes. All of our Bathrooms are equipped with baby changing tables.




Does the park provide towels?


No we do not, so please walk with your towels.




Can I bring flotation devices for my kids?


Please note that we do provide life jackets for kids or adults at the park. However, if you have a flotation device that you would like to use for your baby/toddler, it would have to be pre-approved on entry, as we only allow foam puddle jumpers.




Does the park have a dress code?


We ask guests to respect that our park is a family-friendly facility and as a result, the swimwear worn at Five Islands Water and Amusement Park must be appropriate and not offensive to other guests in the park. Recommended Swimming Attire: We strongly recommend rash guards, swim shorts, whole piece or one-piece swimsuits be worn by ladies, due to the force of the water on some attractions. Men can wear appropriate swim shorts, rash guards and bare back is permitted. Children not yet toilet trained are required to wear approved swim diapers. (Available for purchase at the park) Water or swim shoes are permitted in the pools, but not on the slides. Guests are required to wear proper dry clothing and shoes to use the dry attractions in the Amusement Park. (Swimwear, bareback and bare feet are not permitted on the Amusement Park attractions) Swimwear Not Permitted: Swimwear with buckles, zippers or exposed metal accessories are not permitted on slides. Thongs, G-strings or revealing mesh swimsuits or see through swim wear are not permitted. T-shirts, long pants or jeans are not permitted on the slides. No swimming in undergarments. No topless or naked swimming




Is there seating available at the park?


Yes. We have lots of seating options at the park, including lounge chairs, tables with umbrellas and chairs and regular chairs for your comfort. Our seating is currently spaced out to allow for social distancing of groups.





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Five Islands Water & Amusement Park - Live The Adventure!
(868) 612-7275 | info@5islandspark.com | Chagville Beach, Western Main Road, Chaguaramas

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