Frequently Asked Questions
Frequently asked questions
What are the park's hours of operation?
Where is the entrance to the park?
The entrance to the new outdoor park is the water park entrance, located on the eastern end of the facility. The parking is at Pier 2 and then you will be required to walk towards the entrance. Please follow the signs.
Is there free parking?
Yes. Parking is available free of charge at Pier 2. Please look out for the Five Islands Water Park sign and arrow on the outside, just as you pass Pier One. The parking is called ‘Zone A Parking’.
What are the admission prices?
Do I have to pay for every ride?
Do you have any packages for families?
Yes. We have a 5 Family Package for $1,000 which includes 2 Adults and 3 Children (17 years and younger) - Unlimited rides, all day long.
How do I pay for admission?
If purchased at our main entrance, we accept cash, Visa, MasterCard, Discover, and American Express credit cards, as well as Five Islands Park gift cards. You must have a valid photo ID to pay with credit card.
How are payments accepted inside the park?
We accept cash, debit (Linx) and credit cards. Our park also allows a cashless option where you can load your wristband with a cash value that can be redeemed at our concessions and bars, so that you do not have to have your cash and cards on you while you are enjoying the rides.
Do I have to book or purchase tickets in advance?
No, you will not be required to purchase tickets or make bookings in advance of visiting us.
Can I buy tickets online?
Can I leave the park and re-enter on the same day?
Yes you can. Once you keep your wristband on, you can re-enter.
What happens if there is money left on my wristband at the end of the day?
Any cash balance remaining on your wristbands can be transferred to a card at Guest Services before you exit the park. This card can be used at your next visit and carries no expiry date. There are no cash refunds.
Is there a safe place for me to store my belongings?
Is alcohol served in the park?
What do I need to pack for my Five Islands visit?
You will need to walk with a mask in order to enter the park and use while at the park. We also recommend (but is not mandatory) that you bring sunscreen and a hat for protection from the sun, water shoes to protect your feet, a towel and a change of clothes.
Can I bring my own food and beverages?
Do you offer food specials or catering to accommodate groups?
Yes. For more information on our combo meals, or having your group event catered, please email us at email@example.com and we can take care of everything you need!
What if there is bad weather on the day that I visit the park?
What if I feel unwell while at the park?
Where is Five Islands located?
Are all the rides and attractions open?
What about the indoor attractions at the amusement park?
For this phase, we have closed the arcade and the attractions in the indoor amusement park building as an added safety measure and we will be offering a completely open-air outdoor experience.
What food is offered at the park?
We have a variety of delicious food and drinks available at various concessions and bars throughout the park:
Calypso Cafe - snacks, drinks, ice cream, popcorn, cotton candy, hot dogs, air-fried fries and sweet potato fries.
Jean & Dinah Cafe - burgers, hot dogs, chicken tenders, chicken sandwich, wings, wraps, salads, fries, drinks.
Dame Lorraine - pizza, burgers, chicken tenders, chicken sandwich, wings, wraps, salads, fries, drinks.
Wahoo Bites & Bar - bake & shark, burgers, chicken tenders, chicken sandwich, wings, wraps, salads, fries, drinks, ice cream, popcorn.
Gundee Bites & Sips - non-alcoholic drinks and alcoholic drinks.
Jumbie Bay Bar - non-alcoholic drinks and alcoholic drinks.
Why are admission charges based on height?
Every ride and attraction has been designed by its manufacturer with specific safety guidelines for their use based on height. Guests with heights over 48” can use all the rides and attractions in the park, while guests with heights of 47” and under can use less attractions, hence the lower price for guests in this price bracket.
Will Cabanas be available for my group to occupy while at the park?
Yes. We have both Seaside Cabanas and VIP Cabanas available for rent on a first-come-first-serve basis. Please call 612-PARK (7275) to make your booking or email us at firstname.lastname@example.org
Is there a time limit for how long we can stay in the cabanas?
Will the Cabanas be cleaned regularly?
Each Cabana is thoroughly cleaned and sanitized before use. Once a group vacates the Cabana, it is once again cleaned and sanitized before another group can use the Cabana.
Do the Cabana prices include admission prices?
No they do not. Admission prices and Cabana prices are separate.
What do I get in the VIP Cabana?
The VIP Cabanas are located above our Wave pool area on a private deck, allowing for elevated views and include a host, cupboards for storage, a private plunge pool, a mini fridge, bottled water and VIP Parking spots.
Do you have any Group rates?
Do you have any Birthday party packages?
Can I bring a birthday cake into the park for my party?
Yes you can. It can either be pre-cut or you can ask your host/hostess for a knife as you would not be able to enter the park with a knife. You can also bring your own plates, forks, napkins and candles but no flare candles are allowed.
Is there a place to shower and change when I am ready to leave the park?
Are there any Baby changing tables?
Yes. All of our Bathrooms are equipped with baby changing tables.
Does the park provide towels?
No we do not, so please walk with your towels.
Can I bring flotation devices for my kids?
Please note that we do provide life jackets for kids or adults at the park. However, if you have a flotation device that you would like to use for your baby/toddler, it would have to be pre-approved on entry, as we only allow foam puddle jumpers.
Does the park have a dress code?
Is there seating available at the park?
Yes. We have lots of seating options at the park, including lounge chairs, tables with umbrellas and chairs and regular chairs for your comfort. Our seating is currently spaced out to allow for social distancing of groups.